Terms and Conditions
ARCHIBALD ONLINE SC (from this point onwards HEADPHONIAKS) is a company which sells audio products online.
HEADPHONIAKS with Business Certificate Number NIF J12907408, is a company located, to the effects of the current information, in Avda. Madrid, 14. 12500 Vinarós. Castellón., and nowadays is in charge of managing, operating and functioning www.headphoniaks.com website. Other contact information: firstname.lastname@example.org
Price and purchasing conditions are purely informative and are subject to change without notice. Nonetheless, placing an order filling the order form, implies conformity to the offered price and general conditions in effect at this particular time. Once the order has been completed with all the legal guarantees that protect the consumer, and from that moment, prices and conditions will have contractual nature, and may not be modified without the express consent of both parts.
All shipments are dispatch within 24 hours in Spain and Portugal, for the rest will be shipped the following working day. The timing is an estimate, and start counting when the order has left our warehouse.
The availability of the products are clearly indicated on the web and you can not close a purchase with a product not in stock at the time.
Customers will have 24 hours to check the integrity of the order and all its components included in it. After these 24 hours shipping shall be deemed accepted and no claims for flaws or faults with the shipping will be accepted.
An order will be considered delivered when the delivery receipt will be signed by the customer.
In case you receive a damaged product during shipping, please contact us within the first 24 hours after delivery to email@example.com indicating the order number and the issue. It is also advisable to contact the shipping company to record the incidence (UPS SPAIN 902 888 820).
As established by LAW 47/2002 of 19 December, no returns will be accepted for the following products, amending the Law 7/1996, of January 15, of the Retail Trade for the transposition into national law Spanish of Directive 97/7/EC on distance contracts, and for adapting to various EU Directives Act.
Products subject to fluctuations in the financial market that the seller could not control.
Goods tailor made to the consumer’s specifications or clearly personalized, assembled specifically following a specific design in a determined configuration, or which, by their nature, can not be returned or are liable to deteriorate or expire rapidly.
Article 45. Exceptions to the right of withdrawal.
Unless otherwise agreed, the stated above shall not apply to the following contracts:
a) Contracts for the supply of goods whose price is dependent on fluctuations in the financial market that the seller can not control.
b) Contracts for the supply of goods made to the consumer’s specifications or clearly personalized or which, by their nature, can not be returned or are liable to deteriorate or expire rapidly.
c) Contracts for the supply of audio or video discs and computer software which were unsealed by the consumer as well as computer file, provided electronically, which may be downloaded or reproduced immediately for permanent use .
d) Contracts for the supply of newspapers, periodicals and magazines….
If you want to return an item, please contact us at firstname.lastname@example.org and we will provide a return form. After filling the request, we will give you a return number and the address for the return.
All items must be returned in the original packaging and unused, in perfect condition and protected so it does not arrive with seals or tape from transport. Otherwise HEADPHONIAKS reserves the right to refuse it.
NOTE: For hygiene reasons, products like IEMs (in-ear monitors), can not be returned or exchanged under any circumstances once unsealed and used.
Returns must be delivered at the destination within 14 days from the date of acceptance. Otherwise it will be rejected and returned.
Upon arrival of the merchandise and proven that it is in perfect condition, we will process the refund if indicated.
HEADPHONIAKS offers the possibility to return the product within 7 days, for whatever reason, starting from the date of reception of the goods by the customer, and provided that the conditions set out on this page.
If a return is made for reasons not attributable to HEADPHONIAKS, the buyer shall bear all shipping costs generated by this return in both the outward and return. In domestic shipments this amount is 9€.
Refunds made via bank transfer will take a maximum of 30 days for administrative procedures, although we try not to take longer than 7 days.
CASES IN WHICH WE CAN NOT ACCEPT ORDERS
Headphoniaks reserves the right to cancel any order (previously accepted by us), without being liable for any damage or expense, among others, in the following situations:
– The product is not available / we have no stock (in which case you have a refund option of your purchase or you can wait until we have stock again);
– Your billing information is not correct or we can not verify it;
– Your order is flagged by our security systems as an unusual or likely to be fraudulent;
– We have reason to believe is younger than 14 years old;
– We could not deliver at the address you provided.
We will not be liable to you or to any third party for withdrawing any product from this website, regardless of whether the product has been sold or not, remove or edit any materials or content on the website or for refusing to process an order after we have sent you the Order Confirmation.
Returns for distributors
We will only accept returns of products unsealed and in perfect condition, within 7 days of reception.
Such refunds will be processed as commercial return because there is no law governing the rights of return between companies and these procedures are regulated under the terms of HEADPHONIAKS.
Blister products or thermo sealing, and other products that present a safety factory seal broken, can not be returned.
These conditions do not cancel the warranty or replacement of defective products as stipulated by manufacturer’s warranty. HEADPHONIAKS reserves the right to refuse the refund in case of any abnormality detected on the returned product.
Those orders cancelled which requires a refund to the customer via bank transfer will be made within 30 days for administrative procedures, although we will try not to exceed 7 days.
No order cancellations will be allowed one hour after the order has been placed as it will be considered processed by the warehouse. For any questions please send an email indicating the order number to email@example.com